Series: 50 Most Pressing Questions Facing Managers in 2026.
Guest Expert: Molly Tschang
SUMMARY
“Think of any work scenario. You have your reality. Other people have theirs. Everyone believes their reality is right, but not every reality can be right. When people have different realities, the group cannot be on the same page. This is jet fuel for dysfunction and disengagement.” Molly Tschang, author of “Say it Skillfully,” shows managers how to build a shared reality on their teams.
WHY: Different Realities Create Dysfunction
My friend and former Cisco colleague Molly Tschang was a chemical engineering major in college. I’m not sure Molly imagined herself doing the work she’s doing now back in the chemistry lab, but knowing a thing or two about chemistry prepared her to help teams function better together. She’s the author of Say it Skillfully, a wonderful new book to help leaders and managers build high-performing teams.
“When you get that team-sport feeling, those are the championship teams,” she tells me. “They’re not playing for one guy, they’re playing for everybody.”